Return policy

Return policy

 

Noisefactory.in provides hassle free returns on all products. In case you'd like to return your products, you can contact at +9106612500215 or  +91 7735661515 (11am to 6pm) or email us at noise.factory.rkl@gmail.com You can also contact us through the contact us page(in the bottom menu) .

In case you'd like to return your product, you need to call  or write to us within 72 hours of the delivery and courier the product back within 15 days of delivery. No exchanges will be provided in case the products are used or in non-saleable condition. All tags and labels need to be intact. In case of damaged product received, only another piece of the same product would be sent to the customer. This is how you can return the products.

Few Point to Notice:

1. Inform us within 72 hours of delivery about the return.

2. If reverse shipping will be available in your area, we'll get the products picked up by the courier partners. Please note that courier companies take a time of 3 to10 days to pick up the products from your place after we inform them. If the courier company delays the process or if the facility is not available in your area, you can courier the product back to Noise Factory (1st floor), opposite to indera plaza, Bisra road, Rourkela 769001, Odisha phn +0661 2500215 . In case you courier the product back to us, we will provide you the courier charges in form of store credits.

3.  In case you courier the product, the product needs to be delivered to us within 15 days. That means to you need to send the product within a maximum of 8-10 days.

4. Once we receive the product, the complete amount will be provided to you in form of store credits or special coupons for future purchases that you can use at any point in time.

5. Refunds can be provided only in case of prepaid orders (orders placed using credit card/debit card/netbanking/any other card), in which case the  amount will be refunded back to the credit card/debit card/ bank account from which the amount was debited.

6. In case of Cash on Delivery Orders, we would only be able to provide store credits or special coupons which can be used at any time for any future purchases.

7. Make sure you send the invoice along with the product so that the product can be traced back to your order.